Yandex is the most popular search engine in Russia, offering Internet users a huge number of useful services. However, an error can occur in any service; if you cannot cope with the problem on your own, it is enough to write about it to Yandex technical support.
Instructions
Step 1
To write to technical support, you need to go to the site intended for this purpose. Write in the search box the query "Yandex technical support", the required page will be the first in the search results. On the main page of technical support, you will be offered categories of problems and questions about Yandex services. If you did not find the answer to your question in these categories, go to the Feedback form.
Step 2
If your written request relates to any particular service, it is more correct to use the contact form of this particular service for this. In this case, your request will be quickly received and processed by specialists. Describe your problem in detail so that the service staff does not have to ask you for additional information on this issue.
Step 3
In general cases, describe the problem in stages. Please include the name and version of your browser in which you found the error. Quite often, the problems that arise are associated precisely with the settings and extensions of one or another Internet browser.
Step 4
Indicate the address of the Internet page on which you encountered the problem. To do this, copy the text from the address bar in your browser into the letter.
Step 5
Next, describe all your actions in stages, do not forget to indicate at which stage the problem occurs. In the letter, explain what result you expected from this or that action. If in the course of performing the actions you received an error message, copy it exactly and attach it to your letter.
Step 6
If possible, attach a screenshot of the page on which the error was found to the body of the letter.
Step 7
When sending a letter, do not forget to indicate the service whose team you want to contact. Also indicate in the letter your name and your e-mail, to which the specialists will send you their answer.
