The Aliexpress trading platform is very popular with buyers all over the world, including Russia. Hundreds of thousands of sellers and over a million products are represented on the electronic trading field. Anyone can buy everything they need here. But it also happens that the purchased goods do not reach their destination on time or disappear altogether. To avoid such situations, the creators of the trade portal have developed a Buyer Protection system on Aliexpress.
The Aliexpress trading platform makes sure that the buyer is satisfied with the purchase, receives the parcel as quickly as possible, and does not wait for a long time. For this, the Escrow system was developed - Protection of the buyer from unfair transactions.
The system was launched to maximize control of the Supplier-Buyer chain. The essence of which is that the seller does not receive money on his account until the site receives a response from the buyer about the receipt of the product of the appropriate quality. The transfer is carried out by the buyer on Escrow, temporarily frozen there. As soon as a response is received from the buyer, the earned funds are transferred to the supplier from the Escrow system.
When the transactions are controlled by the Escrow system, the seller is automatically interested in the fast delivery of the package to the buyer, in its correct content.
It is worth noting that the system of protecting buyers from unfair transactions occurs automatically only if the payment for the goods was made to the requisites of Aliexpress. In case of payment of funds directly to the seller and not receiving the desired product, the Aliexpress trading platform will not be held liable. You will have to contact the seller directly and demand the fulfillment of obligations, which may not always work in the buyer's favor. The supplier may refer to force majeure or the loss of the package by third parties. In one word, you can argue endlessly, without finding ends.
It is always recommended to make sure that the seller is using Escrow before transferring money.
Let's consider how the buyer is protected on the Aliexpress trading platform.
- First of all, there is a system for encrypting the data of the bank card from which the transfer was made. No third party will be able to find out this data.
- Secondly, the payment will not be transferred to the seller until the buyer through the service on the site confirms the receipt of an order of appropriate quality.
- The third point is delivery on time. If the purchase was not delivered on time, that is, within 60 days from the date of payment, then the buyer will receive payment to his account in full. If desired, he can extend the delivery times and Buyer Protection terms.
- Finally, the buyer can open a dispute with the seller regarding issues that do not satisfy him, and Aliexpress can mediate in this dispute and help to resolve the conflict, come to a common one.
It is important to remember that the period of validity of the Buyer Protection always exceeds the delivery time of the goods by 10-15 days. If the delivery time is set to 30 days, then the system works for 40 days. If the buyer needs more time to check the quality of the purchase, then Buyer Protection can be extended. It can also be extended if the parcel did not arrive on time, but the supplier claims to have sent it.
It is very easy to extend Buyer Protection, this is done on the Aliexpress website, in the buyer's personal account, where all his purchases and transaction history are displayed.
The buyer needs to go to the "My orders" section, select the desired item from the entire list. Next to it, you will see information about how much time is left until the end of Buyer Protection. Next, you enter from the "Details" section.
In the details, information about the Buyer's Protection deadline is displayed, this is the parameter that will need to be changed. The link for extending protection will also be visible, where you will need to click.
By clicking on the link, the buyer will see a notification that the Buyer Protection will have to be approved by the seller himself. One-sided desire in this case is not enough. After specifying the required number of days to extend the protection (usually it is 7-14 days, but if you wish, you can set another date), the message is sent via the "Send" button.
If within 2 days the seller does not confirm his consent to the extension of Buyer Protection, then it is strongly recommended to contact him and open a dispute. If you agree to extend the Protection, a notification will be sent to the buyer's personal account.
It happens that the seller himself extends the Buyer Protection against unfair transaction, which indicates that the supplier is interested in customers and carefully monitors the execution of orders. These sellers are worthy of positive reviews.
