Aliexpress is one of the most popular websites in the world selling a variety of goods. Here you can find anything you want and even something that the buyer did not even know existed. On the site, you can directly communicate not only with the seller, but also with the buyer. How to do it?
Why do I need to write to other buyers? Suppose there are significant doubts about purchasing a product. And if the price is also high, then all the more it is necessary to play it safe. To avoid a low-quality purchase, you can write to the person who previously bought this product. Ask him about the characteristics, personal opinion, operation of the product. Reviews often do not convey the whole picture or are completely absent.
Section "Question-Answer" was created just for these purposes. In it, the buyer can receive a response from another user. It is not worth taking the answer as truth, since consumers are responsible for them.
How to ask a customer a question?
For convenience, it is worth downloading the official Aliexpress application to your mobile phone. It is presented for both Android and IOS.
- We launch the application, select the desired product;
- Scroll down the page to the item "Questions and Answers";
- We press "Ask", where you will be given the opportunity to ask a question or see early answers. The question will be seen by those users who bought this product;
- After answering the question, a notification is received in the profile. To see it, you also need to go to the application, log into your account, go to "My questions and answers";
- The question may not be answered immediately, perhaps the procedure will take several days. Often the question remains unanswered at all. Therefore, it is worth formulating it clearly, briefly and to the point.
What should you ask before purchasing an item?
- Quality;
- How long the product was in operation, and what changes followed;
- The buyer would order the product again;
- What shortcomings have been identified;
- Is the size as described;
- How long was the delivery;
- Whether there was contact with the seller of the product;
- If the goods came in inadequate quality, did they return the money.
What if there is no “Questions and Answers” section? How do I answer questions from other buyers?
The product must have the "Questions and Answers" function enabled. If the user does not see it, then it is simply disabled. The sign is not entirely good, it is worth looking for the product from another seller. This option is not provided on the computer, you can only see reviews under the product. Usually, realistic reviews look like this: incorrect punctuation, mistakes in words, poor photo quality, but then a potential buyer can be sure that the person wrote the review as they wish. Of course, there are exceptions, and quite a few. It is worth paying attention to products that have been sold more than 500 times.
If the buyer wants to share his opinion, he can always go to "Waiting for answers" in the item "My questions and answers" in his personal account.
