Perhaps you have encountered such a problem - you need to read important news, urgently send a letter or go to your page on a social network, but suddenly you find that the Internet is not working. If you are not a professional webmaster, but an ordinary user, the solution to the problem is not always obvious. However, do not rush to ask for help, because you can solve most of the problems with the Internet on your own.
Make sure the cable is connected
Often, a problem with the network arises due to the fact that someone from the household tripped over a cable wire. Carefully inspect the cable connection socket. Even if you made sure that it is in the socket, pull it out and check if there is any mechanical damage to the cable and plug itself. The problem with the Internet connection can also be caused by dust that has settled in the socket. To fix this, brush or blow through the socket. Then plug in the cable and make sure it is fully seated and fits snugly into the connector. Then try connecting the internet.
Check if the username and password are entered correctly
If everything is in order with the cable, but you cannot go online, open the network connection window and check if the login and password are correct in the corresponding fields. Although the system usually automatically remembers this data, some minor errors and failures can occur, after which the data is erased or distorted. Re-enter your username and password. When typing, make sure Capslock is disabled and the correct keyboard layout is selected.
Check your account
Remember: did you pay for the Internet for the next month? It is possible that all the problems have arisen simply because of your forgetfulness. If you are not sure that the current period has been paid, check it in your personal account. It is located on a local server, so you can go there even if you have not paid for the Internet. To do this, enter the address of your provider's website in your browser, go to your personal account with your username and password and check your account balance.
Check your computer for viruses
If everything is fine with your account, but your computer still refuses to go online, your computer may have a virus. It is more likely to be entered when working on a network without an antivirus. If this is your case, free antivirus software is the solution. For example, anti-viruses Kaspersky, Dr. Web, NOD32 and others have free versions, thanks to which you can scan and cure your computer.
Contact your provider's technical support
Call technical support and describe your problem. In this case, it is not necessary to use special terms, it is quite enough to use simple, "non-computer" words. You will be asked a few clarifying questions and may be asked to do something simple, such as restarting your computer. After contacting the technical support service, Internet access will almost be guaranteed. However, this only applies when the failure occurred on your line. In the event that the Internet does not work due to the fault of your provider - for example, during the period of technical work, there is only one way out: wait until the problem is fixed.
