Buying on AliExpress is convenient. This is a platform that hosts an incredible variety of products. But what if you were deceived: they did not send the goods or embezzled money for express delivery? Let's analyze all the possible options.
Situation 1.
They send you the wrong product For example, instead of a 32 GB flash drive, you received a 4 GB drive. Do not rush to leave a comment about your purchase. Check if the purchase meets all the requirements stated in the description. If you find flaws, open a dispute. You will be able to receive partial or full compensation. In the latter case, the goods will need to be sent back to the seller.
Situation 2.
The seller changed the cost of the goods after registration in his favor. It is necessary to take a screenshot of the correspondence and report the seller through the AliExpress support chat or email.
Situation 3.
The seller changed the item on the page. Suppose there were children's costumes on the page, the product was in demand, and buyers willingly left positive reviews. But the seller changed the description, changed the photos and now sells coffee machines. The product is actually different, but the URL of the page remains the same and, most importantly, with many positive reviews. Go to the testimonials page and make sure they match the description.
Situation 4.
Fewer product units. Upon receipt of the order, it turned out that the package contained only one instead of the ordered five pairs of socks. In such a situation, a dispute should be opened. You will receive compensation for the cost of the missing units.
Situation 5.
Sending to a deliberately false postal address. For example, your address: Pushkin Street, 55. The fraudster sends the parcel to the address Pushkin Street, 555. The post office receives the parcel to a non-existent address and automatically sends it back. While the package is moving, the protection period ends - the money goes to the seller. Extend the time until the completion of the transaction, even if the parcel is in your city, in order to open a dispute and receive compensation in case of complications.
Remember the main rule: you cannot open a dispute a second time.
