Aliexpress refunds money after canceling the order for the same card or wallet from which the payment was made. Terms of transfer take no more than 10 days within the framework of the platform. A few more days are needed to accrue funds within the selected financial instrument.
All conditions are created on Aliexpress to protect consumers from unscrupulous sellers. If the buyer receives a defective item or the package has not been shipped, he can count on a full refund of his costs. In this case, a dispute opens, which is considered by the site administration.
When can you cancel an order without much difficulty?
If the Aliexpress seller has already sent the package, but you change your mind about receiving it, you need to draw up an appeal to the selling party. The likelihood that the deal will be canceled is very low. Upon mutual agreement, the delivery will be canceled and the money refunded.
You can refuse an order after payment in some cases:
- The order has not been sent. You can get this information in the section "My orders".
- The delivery time has expired and the item has not arrived. In such a situation, a dispute opens about violations of the delivery time. If the parcel arrives after the expiration of the terms, the buyer has the right not to pay for the purchase, since the clauses of the contract have been violated.
- The goods arrived of inadequate quality. The received product may not correspond to the description, size, contain fewer items than indicated in the ad. In this case, you can complain to the administration, which will decide in your favor.
How is money returned in case of cancellation?
The payment is returned to where the payment was made from. There are some subtleties to keep in mind when choosing a payment method. When using WebMoney, for example, money is returned to a dollar account linked to a wallet.
When paying from a mobile via Qiwi, funds will not be credited to the phone. When making a payment, the system automatically creates a separate wallet for the user. It remains only to go to the corresponding page, select the "Forgot password" item. You will receive a message with a code that you will need to enter in the appropriate field.
There are no difficulties when using a bank card. It binds to the account. Therefore, even if you change the card, the funds will be transferred to a new one. If it turned out to be blocked or canceled, then you should contact the bank to receive the amounts.
Experts recommend be sure to check your Alipay settings. The money can be returned to this particular wallet, if you have not canceled the automatic return to this system. It is impossible to withdraw funds from Alipay further. But you can use them for further settlements with sellers.
When a decision is made to return the money in favor of the buyer, the order is closed, the funds are returned within 10 days. This often happens over a shorter time frame. add up to 5 days to the specified time for the transfer to go through the payment system.
