Provider Dom. Ru is guilty of its disgusting attitude towards customers who have decided to terminate the contract. This consists in exposing non-existent debts to departed clients, demands to pay off this debt and the subsequent sale of debt to collectors. This instruction will help you save your nerves if you find yourself in such a situation.
Instructions
Step 1
So, you have decided to terminate the agreement with Dom. Ru. The first thing you should do is go to the office of the company to write an application for termination of the contract. Perhaps you will spend more than one hour there. After that, for another 30 minutes, the operator will persuade you to change your mind. Be patient.
Step 2
Fill out the application form for termination of the contract. The operator will inform you that under the terms of the contract, you will have to pay another 10 days from the date of application. After she accepts your application, she is obliged to give you a receipt with her signature and the date of application. Be sure to take it and save it! It is very important! It will also not be superfluous to ask to make a copy of your application with your signature, date and signature and transcript of the full name of the operator who accepted the application. It is necessary to keep the receipt and a copy of the application for at least 3 years (limitation period).
Step 3
Wait for the agreed 10-11 days and pay all the debt on your Dom. Ru personal account. Be sure to keep your receipt, or better yet, pay by credit card. It is best to immediately scan the receipt on a computer, and remove the original from a dark, dry place so that it does not fade over time. If you pay with a bank card, you can request an account statement from the bank, and in this case you do not need to keep the check.
Step 4
If everything went according to a bad scenario, then in a couple of months you will receive SMS on your cell phone demanding to pay the debt to Dom. Ru. Calling there is usually useless, you need to go to the office and sort it out, demand a personal account statement, present a receipt for submitting an application. But even this may not help in view of the total mess in the document flow of this company.
Step 5
If a trip to the Dom. Ru office did not bring results, and the SMS continues to go, then after a while (about six months later) your debt will go to a collection company. Next, SMS will be sent from them, and the amount of debt will increase by about 1.5 times. Despite the threats by the court and the inventory of property, they should not be afraid. You have in your hands all the necessary documents confirming the absence of debt
1. Your application for termination of the contract.
2. Card statement or receipt for payment.
3. Statement of the personal account from Dom. Ru.
Copies of these documents must be provided to collectors, most often digital copies scanned on a computer are enough for them. After that, your adventures will most likely end.
