Controversial situations arise in real life at every step. The Internet space is no exception, especially when it comes to protecting your rights. When buying goods on marketplaces, buyers often argue with sellers who are hundreds of kilometers away. The Aliexpress website is one of such platforms where you have the opportunity to defend your rights by opening a dispute. How Ali solves controversial situations, we will tell in the material below.
A dispute over Aliexpress is, in fact, the buyer's only defensive tool. Actual questions - how the dispute on Ali is arranged, how to conduct it correctly, so as not to be left without a product and without money at the end - should be considered before the purchase is made.
First, let's get acquainted with the concept of a dispute. When making a purchase on Aliexpress, the money is transferred to the online platform, and does not go directly to the seller. The transfer of funds to the seller is possible only when the goods are received by the buyer, and the order acquires the "completed" status.
If the product is not received by the buyer or is of unsatisfactory quality, then it becomes possible to open a dispute for making claims and refunding money. If the seller agrees with all the arguments and evidence, then the dispute and the order are closed, the funds from Aliexpress are returned to the buyer.
If the seller does not agree with the buyer, then Ali moderators, acting as judges, are involved in the dispute process. It is they who decide the fate of the funds, finding out which of the parties has violated the agreement.
Opening a dispute on Ali
If there is a need to open a dispute, then the buyer needs to view the list of orders in the profile, select the desired one and press the button labeled "open dispute". Under the expected decision, there are two options:
- return of goods and funds. It is envisaged that the buyer will send the goods back to the seller, paying postage.
- money back only. The funds will be returned to the buyer in full.
Next, the terms of the dispute are filled in, evidence is attached in the form of a photo or video. Then, within 5 days, the seller must either agree with the buyer or not, offering his solution. If this decision suits both parties, then the dispute is closed.
Sellers usually offer several solutions, only for the buyer to close the dispute:
- refund money via PayPal;
- resend the goods;
- convince that the goods will definitely come soon, so they checked on their mail sites;
- reject the dispute by offering a zero refund.
The buyer cannot agree with them on any point, since the tricks of cunning sellers in almost 90% of cases leave the buyer without money.
Also, sellers willingly begin to correspond with the buyer, persuading and convincing him with only one purpose - to cancel the dispute. Here it should be understood that all agreements that will be concluded between the parties in the course of correspondence do not in any way affect the dispute itself and its outcome. Therefore, we can conclude that there is no point in the correspondence. It is necessary to explain to the seller once for what objective reason the dispute is open, provide evidence and wait for a decision.
If the offer from the seller is not satisfactory, then the buyer presses “reject the offer”. The dispute escalates and Ali joins in resolving the issue.
Aggravation of the dispute
The buyer needs to understand that the exacerbation stage is the last line of defense. To prove to the moderators that they are right, to apply the available evidence should be very competent and accurate. The main task of the administration is to find out who violated the terms of the deal.
If the administration decides in favor of the buyer, then within 10 days all the funds will be returned to him.
