Today, more and more people choose to shop online - you can buy anything from online stores, from groceries to furniture, musical instruments and exotic goods. However, it sometimes happens that the buyer wants to return the money for the paid product. There can be many reasons for this - for example, if the goods for which the prepayment was made was not delivered to the customer.
Instructions
Step 1
If you decide to get a refund for an item purchased from an online store, you should be aware that the process of canceling and refunding bank charges can be lengthy and complex. If you have not received a paid order, contact the bank that owns your payment card and write a statement protesting the withdrawal of money from the account. Attach a document confirming your order in the online store to the application.
Step 2
The proceedings with the payment system can take from 45 to 90 days - at the end of this period, you will be told whether your request for a refund has been granted or not. In some cases, you may be refused a refund - for example, if the delivery time of the goods has not yet expired, or if the goods were still received by the customer.
Step 3
In addition, you need to carefully review the payment card service agreement. In some banks, one of the conditions of the agreement is the impossibility of protesting payments made on the Internet. In this case, you need to contact the store and demand delivery of a similar product, motivating your requirements with a perfect payment and the absence of the previously ordered product.
Step 4
If you have already received the item you need by mail, but for some reason want to refuse it and return it to the online store, read the terms and conditions of return, which each store sets independently. Do not wait with the desire to refuse the product - usually you can return the product within a week or two after the purchase. The online store returns funds for the purchased item within a few weeks, minus the cost of shipping the goods.
Step 5
Keep in mind that it is always difficult to return money for a product purchased in an online store, so think carefully about each purchase, and always try to familiarize yourself with the conditions on which the online store operates and with the bank agreement with which you cooperate.
