Steam is a serious online platform where you can buy and play games. Unfortunately, not every game (and here is the problem with Steam policy) is created by competent developers. Sometimes a person, giving money for a game, realizes that it is not worth it, and wants to return the money. Is it possible to get a refund after 14 days?
When Valve returns money
Valve will refund money to the user in the following cases:
- If less than 14 days have passed since the day the game was received, and during this time the user played less than two hours.
- It is also possible to return hard earned money for additional content, if provided by the developers.
- If we are talking about purchased game sets, then you can return them back (and get your money) only to those who have used them for less than 2 hours.
- In-game purchases can be returned within 2 days, but only if they are returned in the same form in which they were purchased.
- Money for a game project purchased by pre-order can also be returned, but only if less than 2 weeks have passed and the game has not been used.
An important point: if a person uses the refund function too often, the Steam administration may suspect that something is wrong, and as a result, the user may simply be blocked.
Will the money be refunded if 2 weeks have passed
There is a law on the protection of consumer rights, according to which the goods can be returned only within 2 weeks from the date of purchase. Technical support will write about this if the user asks for a refund for the game.
However, there are exceptions, so it is still worth contacting technical support. Many people remember the story that in 2014 the creators of Earth: Year 2066 cheated their users, and players who bought the game were still able to get their money back even if they did not comply with the 14 days / 2 hours rule. The same situation was with those game projects where no one cheated anyone.
Also, the standard rules of 14 days do not apply if the content of the game leaves much to be desired, if numerous bugs were found in the game, or, for example, if it did not meet expectations (multiplayer is designed for 16 people, although the developers promised 64, etc.). etc.). In these and other similar cases, the standard rules will not apply.
Terms of refund
According to the agreement, which is automatically signed between the player and the Valve company, which created the gaming platform Steam, the company that taught the game back must return the money within 7 days from the date of processing the user application, not refusing the game and returning the money for it.
Nevertheless, as noted by numerous users, there is no system in this matter. Sometimes the money was returned in 1-2 days, and sometimes it only came in the second week. But this is okay, because there are very few cases when the user did not receive money for the game at all. This is more the exception than the rule.