After concluding a contract for the provision of an Internet connection service, you usually have a prepaid period of use. But as we approach its completion, the question of how to check the current state of your Internet account begins to worry.
It is necessary
Your copy of the agreement with the Internet provider
Instructions
Step 1
The most trivial way to check the status of your personal account is to go to the nearest office of the Internet provider. You can find out the address of the central office in your copy of the contract for the provision of Internet services, and the addresses of additional ones - by phone indicated there, or on the provider's website. Going to the office, do not forget the contract and passport or other identity card.
Step 2
Actually, if you have the opportunity to call the provider, then there is no need to visit the office - most of them have telephone support services for their clients. You can find out the status of your account by telling the service operator the account number. Even if your provider is located in a different region, it is likely that the call will cost you nothing - Internet operators that have customers in other regions are free of charge.
Step 3
Many providers do without live communication with customers by phone at all - you can send an SMS message with a code designation of the information you need and get an almost instant response. Whether your Internet operator has such a service, you can find out on its website or in the information annexes to the contract.
Step 4
In addition, an online chat with a customer support operator can be organized on the provider's website. In this case, you can use this method to find out the state of the account. The chat may not be built into the site software, but organized using popular messenger programs, for example, ICQ.
Step 5
In the Frequently Asked Questions section of your provider's web resource, you can find all the ways to get information about the financial status of an account. For example, your provider can be a member of a regional or state terminal system, which will allow you to find out information on your account in the same way as you do for your landline phone. Or through payment terminals (for example, QIWI, Sberbank, etc.).
Step 6
And finally, the most convenient option for managing your Internet account, including obtaining information about its current state, is your "personal account" on the provider's server. To enter it, you will need a username and password, which must be indicated in your copy of the agreement, or in the annex to it.
