Sometimes, when you try to enter your personal account on the social network "VKontakte", it turns out that the page has been hacked. There is a special algorithm for restoring access to frozen pages.
Instructions
Step 1
Try to enter your page on the VKontakte social network using your personal login and password. If the page has been hacked, you will see a corresponding notification, which will indicate the reason for blocking, its duration and other data. If another user of the social network used your login and password to enter the site, you will see his name and a mini-photo from the page. If you violate any of the rules, you will also see this notice. Depending on the reason for blocking, you will need to follow certain steps to gain access to the page.
Step 2
If you see a message stating that the page was hacked, but technical support was able to identify the intruder and temporarily freeze the page, click on the link immediately after the text. You will be taken to the page for creating a new password to enter your profile. After specifying it, you will be offered to familiarize yourself with additional ways to improve the security of your personal page, and then you will be redirected to your profile.
Step 3
If you violate various site rules, such as insulting other users, sending spam, posting prohibited videos and photos, etc. the page can be frozen for a certain number of days, or forever. The latter measure is most often applied to users who have repeatedly violated the rules. If this is your first or second offense, access to the page will be returned automatically after the specified number of days. You can also speed up the process by following certain steps.
Step 4
Contact the technical support of the VKontakte social network by using the link at the bottom of the page or by writing an email to [email protected]. Report that your page has been frozen. The support staff will advise you on how to proceed.
Step 5
Click on the link "How to speed up the process", which is indicated below the message from the administration about freezing the page. You will be asked to provide your phone number, and then enter the received code in a special field to confirm your identity. Fill out the form, indicating your old and new phone numbers, the email address specified during registration, the country and city in which you live. In the "Your comment" field, indicate at what time and for what reason the page was frozen. Now you will need to attach a scanned copy of your passport, as well as a personal photo in front of the open VKontakte page. After sending the questionnaire and checking your data by the administration, access to the profile will be restored within 1-2 days.
