When shopping online in overseas stores, consumers can face challenges they never expected. For example, if they wish to return a defective product to a seller's website abroad, this procedure will take much more effort and time than in their home country. Therefore, it is necessary to know all the nuances in advance.
Before buying a product, you need to know in advance about all the rules for returning goods in the event of a defect. In the best case, the online store of foreign goods has a special form for this, which you can fill out and send a purchase. If there is no form, then there is definitely a support service, which must be contacted in basic English. For this purpose, you can use the Google translator. It is immediately necessary to clarify whether the store will reimburse the costs of shipping the goods. Most often, you will have to forward the purchase at your own expense. To do this, you can find out the cost of postage on the official website of the Russian Post.
Large online retailers that are owned by well-known brands usually care about their business reputation. They try to be loyal to their customers. But still, it's better to play it safe and read reviews of real buyers about the store on the site itself or find them on the forums. Thus, you can find the information of interest about the return of goods: is there a real problem in returning the goods to the online store abroad.
In the case when the product has already been purchased and does not suit for any parameters: marriage, the wrong size or color, then you need to stock up on evidence. For example, it is desirable to fix the defect on a digital photograph against the background of the package. It is also necessary to photograph the track number and the receipt, which the operators issue by mail when sending the goods. All these caveats will not only allow you to get back your money spent on the item, but even get your postage back. All these photo evidence must be sent to the seller's website or their support team.
It happens that sending a parcel abroad exceeds the cost of a similar product that can be bought in a domestic store. Whether it is worth sending it, if the dimensions did not fit, it is up to the buyer to decide. But if the supplier does not compensate the costs of returning the parcel, then it is more profitable to sell an unnecessary purchase on a flea market forum. There will probably be a buyer from the same city so that you can transfer the goods from hand to hand.
