Online shopping offers a great alternative to regular shopping, offering home delivery services. However, sometimes after ordering in the online store, the buyer changes his mind, and it becomes necessary to refuse the purchase. The procedure for canceling an order depends on the specifics of the store and the stage of your order.
It is necessary
The Internet
Instructions
Step 1
Cancellation of an order in online stores is made in accordance with Article 26 of the Law "On Protection of Consumer Rights". It states that the buyer can refuse the ordered product at any time before he received it. As a rule, the order cancellation procedure is described on the website of the online store. Go to the site where you ordered the product and familiarize yourself with the sections "Question-Answer", "Order", "Ordering Procedure" and other similar ones. If you find instructions on how to cancel an order online, follow it.
Step 2
The easiest way to cancel an order is during its formation, when it has not yet been shipped. In this case, on the store's website in your "Cart" section, click the "Cancel" button or a special icon to cancel the order.
Step 3
To cancel an already placed and sent order, go to the "Personal Account" on the website of the online store. Click "Cancel" or "Cancel Order", if available. After that, call the store manager at the number indicated on the "Contacts" page and inform about the cancellation of the order. Please enter your order number. The number can be found in the "Personal Account" or in the letter sent to your e-mail after you have sent the order.
Step 4
If the online store does not provide for self-cancellation of the order in the "Personal Account", contact the store administration by e-mail, the address of which must be indicated on the website, or call the manager by phone. These methods are effective if your product has not yet been shipped to your address.
Step 5
If the goods are on their way, and payment for them is made upon receipt, you cannot cancel the order until it arrives at you. Upon receipt, do not open the parcel with the goods and discard it. The opt-out procedure depends on how and where you will receive your order. You may need to write a return request. Pay for the delivery of the order, and then contact the manager of the online store.
Step 6
If the money for the order has already been paid and the order has been sent, repeat the procedure described in the fifth paragraph. The seller must return the money for the goods within one to three working days. In this case, the shipping cost will be deducted from the order amount.
