Aliexpress has developed a system of rules for sellers. It concerns compliance with deadlines, logistics, interaction with customers. To determine the level of reliability of the seller, you can see his rating and reviews.
Aliexpress is quite active with sellers. For them, a set of rules has been developed, for violation of which you can get not only a warning, but also a ban. According to them, the seller has no right to violate the rights of manufacturers, buyers to intellectual property. He must fulfill all orders within a clearly specified time frame. False transactions, fictitious parcel dispatches and other actions not provided for by regulatory enactments are prohibited.
The rules also state that the party offering the goods must give the most accurate description of the goods. It is not allowed to use false information to increase sales or focus on your store. All products must be in working order and free from risks of harm.
Working with sellers to meet deadlines
If, for some reason, the buyer canceled the paid order, the seller has the opportunity to contact the second party for negotiations before sending the parcel. He is given the opportunity to cancel the order, in which case the money is returned in full to the buyer's account. However, the selling party can refuse the consumer, continuing to fulfill its obligations.
Once the shipment has been confirmed, the promised delivery period begins. During this time, the receiving party must receive the goods and confirm it. If the deadline is coming to an end, but confirmation has not been received, then the seller must contact the second party. If necessary, the order protection period is extended if the goods have not been received.
Logistic work
Aliexpress has the following rules:
- The seller should only use postal companies that assign international tracking numbers.
- The method of sending must correspond to the one chosen by the receiving party.
- When filling out the invoice, you must register the original data.
The platform reserves the option to restrict the sending of small parcels to the seller if he has had two or more disputes in the last month due to the expiring protection period.
Prohibitions for the seller
Evasion of fulfillment of their obligations, fictitious sending are equated to fraudulent activities. You cannot significantly underestimate the cost of a product in order to get into the TOP. It is forbidden to cheat the rating, overstate the cost of sending and posting goods without a real opportunity to purchase it.
There are other areas for Aliexpress to work with sellers. Almost all of them are aimed at increasing the security of the transaction and maintaining the rating of a reliable platform. To determine a seller's credibility, pay attention to negative reviews and seller ratings.
